Welcome to Sekura.id’s Compliance Hub. We’re committed to upholding the highest standards in data protection and privacy. As an ISO 27001-certified company, our platform is built around robust security measures, zero data retention, and strict adherence to global privacy regulations like the DPDP Act, GDPR, and CCPA. Learn how our privacy-by-design approach and secure API solutions empower operators while safeguarding customer data every step of the way.
Telecom operators must prioritise data protection in an age where personal data is as valuable as currency. With global regulations tightening – from India’s Digital Personal Data Protection (DPDP) Act, 2023, to the EU’s General Data Protection Regulation (GDPR) and California’s Consumer Privacy Act (CCPA) – the stakes for handling customer data are higher than ever.
Non-compliance can mean massive fines (up to ₹250 crore per violation under DPDP, or €20 million (4% of global turnover) under GDPR, and $7,500 per violation under CCPA) and irreparable reputational damage. For telecom operators entrusted with sensitive subscriber information, adhering to these laws isn’t just about avoiding penalties – it’s about preserving customer trust and staying competitive.
This article breaks down the key principles of DPDP, GDPR, and CCPA. It illustrates how Sekura.id – an ISO 27001-certified mobile identity company – not only meets these stringent requirements with a zero data retention approach but also offers five critical compliance strengths that every operator should care about.
India’s DPDP Act, enacted in 2023, is a landmark law that safeguards digital personal data and privacy rights for individuals (called Data Principals). It outlines obligations for organisations handling data (called Data Fiduciaries) and establishes a dedicated regulator, the Data Protection Board of India, to enforce compliance.
The DPDP Act is highly akin to GDPR, focusing on obtaining explicit consent, practising data minimisation, and empowering individuals with the right to access, correct, or delete their personal information. Key principles under DPDP include: data must be processed lawfully and fairly, collected for specific purposes, minimised to what is necessary, accurate, stored only as long as needed, and kept secure and confidential.
Individuals have the right to know what data is collected and with whom it’s shared, to correct inaccuracies, and even to request the erasure of data. Data Fiduciaries (like service providers) must maintain strong security safeguards, ensure data accuracy, notify authorities of breaches, delete data upon consent withdrawal or when the purpose is fulfilled, and appoint compliance and grievance redressal officers.
Notably, children’s data gets special protection (parental consent and bans on tracking or targeted ads to minors). With the DPDP Act’s implementation, any telecom operator dealing with Indian users must treat personal data with utmost care – the law “puts companies on notice, with hefty fines for mishandling data”, ranging from ₹50 crore up to ₹250 crore for serious violations. In short, the DPDP Act 2023 reinforces that privacy is a fundamental duty for businesses in India, much like Europe’s GDPR.
The GDPR, enforced since 2018 across the European Union (and influencing laws worldwide), is often considered the gold standard of data protection law. It established seven core principles for processing personal data: lawfulness, fairness, and transparency; purpose limitation; data minimisation; accuracy; storage limitation; integrity and confidentiality; and accountability.
In practice, these mean telecom operators (and any data controllers) must only collect data for a clear, legitimate purpose and use it only for that purpose, limit the data to what is necessary, keep it updated and accurate, not retain it longer than needed, and protect it with strong security against breaches.
Organisations must also be transparent with users about data practices and obtain valid consent or have another legal basis to process data. GDPR grants individuals extensive rights – to access their data, correct or delete it, port it, and object to processing. Severe penalties back the regulation: regulators can impose fines up to €20 million or 4% of global annual turnover (whichever is higher) for violations.
For telecom operators, GDPR compliance is critical not just in Europe; its principles now echo in many laws globally. Adhering to GDPR builds trust with customers who know their data is handled under strict protocols. From a business standpoint, demonstrating GDPR-grade compliance signals that an operator values privacy and has robust processes – a must when handling everything from call records to location data.
Across the Atlantic, the CCPA (effective in 2020, amended by CPRA in 2023) has spearheaded data privacy rights in the United States. CCPA gives California residents powerful consumer rights over their personal information. Telecom operators (and other businesses) falling under CCPA must allow individuals to know what personal data is collected, used, or shared and why.
Customers have the right to access the specific pieces and categories of data a company holds on them , delete personal data (with some exceptions), and opt out of the sale of their data to third parties.
Crucially, CCPA also prohibits businesses from discriminating against consumers who exercise their privacy rights – meaning an operator cannot, for example, refuse service or offer inferior service to someone who opted out of data sharing.
Transparency is mandatory: Companies must provide clear privacy notices during data collection, informing users about the categories of data collected and their purposes. While CCPA’s financial penalties (enforced by California’s regulators) may seem modest compared to GDPR – up to $2,500 per unintentional violation and $7,500 per intentional violation – the law creates significant legal liabilities and reputational stakes.
Moreover, CCPA opened the door to private lawsuits in the event of certain data breaches. For telecom operators serving customers in California (or anticipating similar laws in other states), CCPA compliance is non-negotiable. It requires solid data governance: knowing where user data is, honouring deletion requests, and never selling or sharing data without permission. In essence, CCPA pushes operators to be accountable, transparent, and respectful of user choices – principles that align closely with GDPR and India’s DPDP Act.
Navigating this complex landscape of privacy laws can be daunting. This is where Sekura.id comes in as a trusted partner for telecom operators. Sekura.id is a mobile identity authentication and verification provider with compliance built into its DNA. Notably, Sekura.id is ISO/IEC 27001:2022 certified, which means its information security management practices meet one of the world’s most stringent standards.
Achieving this certification involved rigorous independent audits and demonstrated Sekura’s “proactive approach to managing information security risks” – giving clients reduced risk and increased confidence in every transaction.
For an operator, partnering with an ISO 27001-certified vendor like Sekura.id is a firm assurance that data is handled with disciplined controls, regular risk assessments, and continual improvements to security. It’s a signal that Sekura.id is serious about protecting data at every level, satisfying the “integrity and confidentiality” principle of GDPR and similar requirements in DPDP and CCPA.
Another standout aspect of Sekura.id’s approach is its policy of zero data retention. In practical terms, Sekura.id doesn’t permanently see or hold user data. Instead, Sekura.id’s solutions work in real-time, querying and matching subscriber information via secure APIs without storing personal identifiers on Sekura’s systems.
The platform verifies details (for example, checking if a user’s SIM card and identity match) and returns a yes/no or verified response to the operator without retaining the underlying personal data. This design embodies the core principle of data minimisation – using only what is needed for the task and nothing more.
For telecom operators, any data shared with Sekura.id for an identity check is ephemeral and protected. There’s no honeypot of customer data sitting on a third-party server, drastically reducing the risk of data breaches. As Sekura.id highlights, with “no user details seen or held by Sekura.id, compliance is easy – and with no passwords or OTPs there is nothing to steal, nothing to intercept, nothing to forget.”
This privacy-by-design approach not only aligns with storage limitation obligations under GDPR/DPDP (to not keep data longer than necessary), but also makes life easier for operators during compliance audits. If regulators ask how an operator’s vendor handles personal data, the operator can confidently say: “Our identity partner does not store any personal data at all.”
Moreover, Sekura.id ensures that all data exchanges are done securely and lawfully. Data is transmitted over encrypted channels (e.g., HTTPS), and every query is authorised – typically initiated with the user’s consent as part of a service or transaction. In fact, Sekura.id’s solutions can be configured to always require affirmative user action or consent via the operator’s interface, ensuring compliance with the lawfulness and consent requirements of DPDP and GDPR. By giving users control and only using their data for authorised purposes , Sekura.id helps operators honour consent and purpose-limitation clauses in all privacy regimes.
Finally, Sekura.id’s global operations mean it has experience complying with privacy regulations in multiple jurisdictions. Whether it’s handling an Indian subscriber’s data under DPDP or a European customer under GDPR, Sekura.id’s practices are uniformly compliant. This consistency saves telecom operators from regulatory headaches – a single integration with Sekura.id can meet diverse legal requirements, avoiding separate solutions in different regions.
Telecom operators should consider concrete compliance strengths when evaluating identity and security solutions. Here are five key strengths that Sekura.id delivers and why they matter:
1. SO 27001-Certified Security: Sekura.id has obtained ISO/IEC 27001:2022 certification demonstrating its world-class information security management. For operators, this means Sekura.id follows rigorous protocols to safeguard data, from physical data centre security to access controls and incident response.
The certification provides independent validation that Sekura.id continuously identifies and mitigates risks to data. In an industry plagued by rising cyber threats, this level of security compliance is a crucial assurance. Partnering with an ISO 27001-certified vendor reduces the operator’s risk exposure and demonstrates due diligence to regulators and customers.
2. Zero Personal Data Retention: Unlike many services that hoard user data, Sekura.id’s architecture ensures no user personal data is stored or visible to Sekura.id during its identity verification process. All personal identifiers (like names, addresses, or whole phone numbers) remain with the operator or are used only in transit for verification, then immediately discarded.
This data minimisation by design means there’s effectively nothing for hackers to steal and no trove of subscriber data that could be misused. This strength cannot be overstated for compliance: it inherently meets DPDP and GDPR’s storage limitation rules (data isn’t kept longer than needed) and simplifies CCPA/CPRA requests since Sekura.id holds no data to delete or disclose. Zero retention equals zero worries about unauthorised secondary use – a big win for privacy.
3. Full Alignment with DPDP, GDPR, and CCPA Requirements: Sekura.id’s solutions have been developed in lockstep with global privacy laws, ensuring full compliance with key legal obligations. The platform operates on explicit user consent or other lawful bases for processing, satisfying the lawfulness, fairness, and transparency principle of GDPR and the consent-centric approach of DPDP.
It limits the use of data strictly to the stated purpose (identity verification), addressing purpose limitation rules. Not storing data naturally supports the right to erasure – once the verification is done, there is no lingering personal data to worry about. Sekura.id also assists operators in providing audit trails and transparency.
Operators can inform their customers that a verification was done via Sekura.id, knowing the process was secure, brief, and entirely in line with privacy regulations. In short, Sekura.id helps tick the compliance checkboxes for multiple laws simultaneously so operators can confidently expand services globally without tripping privacy wires.
4. Privacy by Design & User Trust: Sekura.id embeds privacy by design principles into its technology. Because the service works through the SIM card and mobile network data, it uses inherent telecom security (the SIM is a secure element) for authentication.
This method avoids more intrusive data collection. Sekura.id gives users control and transparency – for instance, a banking app using Sekura.id will ask the user’s permission to verify their phone number/account via the mobile network. The user knows what data is being checked and why, fostering trust. Sekura.id’s model ensures personal data is only used with the user’s consent and for authorised purposes.
There’s no creeping data usage beyond what the user expects, which aligns perfectly with the transparency and fairness ideals of GDPR and the notice/opt-out rights under CCPA. By respecting user consent at every step, Sekura.id helps operators build a privacy-friendly reputation. Customers are more likely to adopt new services when they are confident their data isn’t being misused. Thus, privacy by design isn’t just about compliance – it’s a competitive advantage in earning user trust.
5. Robust Breach Protection and Reduced Liability: One of the biggest nightmares for any telecom operator is a data breach spilling customer information. Beyond fines, breaches erode customer confidence. Sekura.id’s compliance strengths directly reduce this risk.
All data transactions with Sekura.id are encrypted and secure, fulfilling the GDPR/DPDP mandate for “integrity and confidentiality”. Importantly, because Sekura.id holds no PII and uses tokenised or network-internal references for verification, even if an attacker were to compromise the Sekura.id platform, there would be no trove of personal data to exploit.
This dramatically limits the damage of any potential breach. For operators, using Sekura.id thus lowers liability – they aren’t widely sharing personal data with third parties, and Sekura.id’s airtight processes mean the chance of a reportable data incident is minimal.
Sekura.id also supports rapid compliance with breach notification rules: in the rare event something occurs, Sekura.id’s ISO 27001-honed incident response ensures operators are informed immediately so they can notify regulators like the Data Protection Board (India) or Supervisory Authorities (EU) within the required timeframes. Sekura.id is a safeguard that helps operators maintain an impeccable compliance record with fewer worries about leaks or lapses.
Achieving this certification involved rigorous independent audits and demonstrated Sekura’s “proactive approach to managing information security risks” – giving clients reduced risk and increased confidence in every transaction.
For an operator, partnering with an ISO 27001-certified vendor like Sekura.id is a firm assurance that data is handled with disciplined controls, regular risk assessments, and continual improvements to security. It’s a signal that Sekura.id is serious about protecting data at every level, satisfying the “integrity and confidentiality” principle of GDPR and similar requirements in DPDP and CCPA.
Another standout aspect of Sekura.id’s approach is its policy of zero data retention. In practical terms, Sekura.id doesn’t permanently see or hold user data. Instead, Sekura.id’s solutions work in real-time, querying and matching subscriber information via secure APIs without storing personal identifiers on Sekura’s systems.
The platform verifies details (for example, checking if a user’s SIM card and identity match). It returns a yes/no or verified response to the operator without retaining the underlying personal data. This design embodies the core principle of data minimisation – using only what is needed for the task and nothing more.
For telecom operators, any data shared with Sekura.id for an identity check is ephemeral and protected. There’s no honeypot of customer data sitting on a third-party server, drastically reducing the risk of data breaches. As Sekura.id highlights, with “no user details seen or held by Sekura.id, compliance is easy – and with no passwords or OTPs, there is nothing to steal, nothing to intercept, nothing to forget.”
This privacy-by-design approach not only aligns with storage limitation obligations under GDPR/DPDP (not to keep data longer than necessary) but also makes life easier for operators during compliance audits. If regulators ask how an operator’s vendor handles personal data, the operator can confidently say: “Our identity partner does not store any personal data at all.”
Sekura.id ensures that all data exchanges are done securely and lawfully. Data is transmitted over encrypted channels (e.g., HTTPS), and every query is authorised – typically initiated with the user’s consent as part of a service or transaction. Sekura.id’s solutions can be configured to always require affirmative user action or consent via the operator’s interface, ensuring compliance with the lawfulness and consent requirements of DPDP and GDPR. By giving users control and only using their data for authorised purposes, Sekura.id helps operators honour consent and purpose-limitation clauses in all privacy regimes.
Finally, Sekura.id’s global operations mean it has experience complying with privacy regulations in multiple jurisdictions. Whether handling an Indian subscriber’s data under DPDP or a European customer under GDPR, Sekura.id’s practices are uniformly compliant. This consistency saves telecom operators from regulatory headaches – a single integration with Sekura.id can meet diverse legal requirements, avoiding separate solutions in different regions.
Data protection is no longer optional for telecom operators – it’s a core responsibility and a key differentiator in the industry. Laws like the DPDP Act, GDPR, and CCPA underscore a simple truth: operators must treat customers’ personal data with the highest respect, security, and transparency.
The good news is that operators can meet these obligations by partnering with compliance-focused experts like Sekura.id and unlock new revenue streams through secure mobile identity services. Sekura.id’s ISO 27001 certification, zero data retention model, and privacy-by-design approach mean that operators get the best of both worlds: cutting-edge identity verification solutions that never compromise on privacy or security.
The five compliance strengths outlined – from rigorous security to global legal alignment – show that Sekura.id is not just following the rules, but truly championing data protection as a core value.
As a telecom operator, your customers’ trust is your biggest asset. Don’t gamble with data compliance. Sekura.id stands ready as your trusted partner, ensuring every mobile identity transaction is safe, private, and compliant with DPDP, GDPR, CCPA and beyond.
It’s time to turn strict data protection requirements into a win-win: stronger customer loyalty and innovative services. Contact Sekura.id today to discover how you can elevate your network’s security and privacy standards – and build a future-proof, compliant business that subscribers and regulators will applaud.
Sources:
• Carnegie Endowment – Understanding India’s New Data Protection Law
• SecurePrivacy – Key principles of the DPDPA 2023
• Zscaler – DPDP Act vs GDPR Overview
• Leegality – DPDP Act Penalties
• GDPR-Info – GDPR Fines Framework
• OneTrust – GDPR Principles Explained
• Helpy.io – CCPA Key Principles
Sekura.id works with the industry’s leading Identity vendors. Be part of our exclusive partner network and add best-in-class mobile identity services to your portfolio.
Already on six continents, we’re on a mission to provide truly global mobile identity coverage, Unlock your network’s potential by working with Sekura.id.
Sekura.id works with the industry’s leading Identity vendors. Be part of our exclusive partner network and add best-in-class mobile identity services to your portfolio.
Already on six continents, we’re on a mission to provide truly global mobile identity coverage, Unlock your mobile network’s potential by working with Sekura.id.
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