※ Call Forward
Call Forward is a service which highlights call setting anomalies which can provide insight during a customer journey involving an outbound call. Builds trust in the customer and highlight anomalies in the mobile number that could cause concern and flag a potential scam in realtime. Gives a definitive response to understand if the Call Forward setting on the device has been enabled – a potential fraud signal.
Call Forward uses exclusively secure mobile network data to provide a mobile status direct from the mobile operator/carrier. Cannot be spoofed by an individual or device malware; the signal comes live from the mobile operator and can be trusted to give accurate forwarding status.
Real-time notification of the current mobile call forward setting on a user's mobile device.
When a business makes an outbound call to a customer, this could be the result of a high-risk transaction or event.
Call Forward will indicate if there is any cause for concern when placing that call in terms of where that outbound call lands, such as a scammer’s phone. Call Forward ensures the call hasn’t been diverted to a device/ number that is not in possession of the intended individual.
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